Privacy Policy

Introduction

Last updated: 01/09/2024
Next review: 01/09/2025

This policy explains how Fusion XY handles the privacy of your information. We are committed to maintaining robust privacy protections for all our users and take necessary steps to ensure your information is safeguarded in line with applicable laws and regulations.

This Privacy Policy forms part of our terms and conditions and is designed to help you understand how we collect, use, share, and protect information from website visitors and customers.

Information We Collect

We may collect and process information you provide in accordance with the Data Protection Act 1998 and subsequent legislation.

Information You Provide to Us
Our "Contact Us" page enables you to get in touch with us via email. We require your name, phone number, email address, and business name, so we can respond to your inquiries and provide details about our services. Data collected is held for legitimate business interests or to fulfil contractual obligations.

If no business relationship is established, your details will be deleted according to our data retention policy.
Fusion XY may engage with users via social media. While our website links to these platforms, we do not retain any specific data that identifies individual users but may hold details of our followers on these platforms.

When you visit our website, the server collects IP addresses to enhance security and prevent malicious attacks. These IP addresses are not linked to personal data. We us Google Workspace and as such the data region we store our data within is Europe. Google's data centers are protected with a variety of security measures, including 24/7 security teams, biometric authentication, and camera coverage.

Information from Other Sources
On occasion, we may need to obtain information about you from third parties, but only when necessary for providing services and permitted by law.

We do not currently use cookies on our website. Should this change in the future, we will update this section of our Privacy Policy to provide full details about the use of cookies and how they may impact your browsing experience.

How We Use Your Personal Information

Your information enables us to deliver our services. We act as the Data Controller and are committed to handling your personal and sensitive data in compliance with the Data Protection Act and General Data Protection Regulation (GDPR). Reasonable measures are in place to ensure your data is securely stored.

Personal data submitted via our website will be used for purposes including:

Administering the website
Personalising your browsing experience
Following up on correspondence and email inquiries
Sending you non-marketing communications
Sending email notifications you have specifically requested
Sending marketing communications, where explicitly agreed
Providing third parties with statistical information about our users (without identifying individuals)
Gathering feedback on products and services
Handling inquiries or complaints related to the website
Visitors to our website share personal information at their own discretion and risk.

Disclosure
We do not share, sell, or distribute your data to third parties, except as outlined in this Privacy Policy. Data may be shared with contractors working on our behalf who adhere to all data protection laws and must comply with our instructions regarding data management.

By registering for events, you consent to your data being used for marketing purposes, but you can opt out at any

time.

We will only send you emails about our products and services with your express consent. You can withdraw this consent at any time by contacting us at stephen.christou@fusionxy.com.

We may disclose your personal information if required by law, in connection with legal proceedings, or to establish, exercise, or defend legal rights.

Sharing Information

Data Retention
We retain your personal information in line with our Data Retention Policy, reflecting our need to provide services and meet legal obligations. Data retention is reviewed regularly, and information is disposed of when no longer required.

Data Storage
Your information may be stored on cloud-based systems with servers located within the UK or European Union (EU). All data is stored in compliance with the Data Protection Act 1998 and the GDPR.

External Links
Fusion XY advises caution when clicking on external links. Clicking on these links will take you away from our website, and you are no longer governed by this Privacy Policy.

Fusion XY cannot verify the content of external sites and is not responsible for any damages caused by visiting these links.

Social Media Platforms
Communication and interactions through social media platforms are subject to our terms and conditions as well as the privacy policies of the respective platforms.

Users should exercise caution when sharing personal details on social media. We will not ask for sensitive information through these platforms and encourage users to contact us directly via phone or email for any sensitive inquiries.

Data, Links and Social Media

Subject Access Requests
Under GDPR, individuals have the right to access their personal data via a subject access request (SAR). We will respond to such requests within one month. Requests can be made by emailing stephen.christou@fusionxy.com. You may need to provide details of how we acquired your information.

Right to Rectification
You have the right to request correction of any inaccurate personal data we hold.

Right to Erasure
You have the right to ask us to delete your personal information at any time, for any reason.

Right to Restrict Processing
You have the right to request that we restrict the processing of your data in certain circumstances.

Right to Data Portability
You can request to transfer your data to a different service provider.

Right to Object
You have the right to object to the processing of your data based on your particular situation.

No Automated Decision Making
We do not process any data automatically that results in decisions being made based on your personal information.

Using Your Rights
To invoke any of these rights, please email us at stephen.christou@fusionxy.com

Data Subject Rights

Questions and Queries
For any questions or concerns about how we handle your data, please contact our Data Controller via email at stephen.christou@fusionxy.com.

Changes to this Policy
We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting on our website. Continued use of the website indicates acceptance of these changes.

Complaints
If you have a complaint about our use of your data, please contact us at stephen.christou@fusionxy.com. Alternatively, you can contact the Information Commissioner’s Office via https://ico.org.uk.

No Waiver
Any delay or failure to exercise our rights in accordance with this Privacy Policy will not constitute a waiver of those rights.

Severance
If any provision of this Privacy Policy is found to be unlawful or unenforceable, it will be severed from the rest of the terms, which will remain enforceable.

Third-Party Rights
The terms of this Privacy Policy do not confer rights on any third party.

Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the English courts.